Frequently asked questions:
Q. If I cancel my subscription will I get a refund?
A. Absolutely. Customer satisfaction is our top priority. If you are ever dissatisfied with our magazine we will send you a refund on all un-mailed issues, no questions asked.
Q. How will I know when my subscription expires?
A. You will receive two reminders. The first one will arrive around the time you receive your penultimate issue and the second reminder around the time of your final issue. Hopefully one of these will jog your memory to renew. You can also renew on-line, fax or telephone.
Q. Where will I find my customer number?
A. Your customer number is printed on the envelope that contains your magazine. You will also find it at the top right hand corner of your renewal letter. Alternatively you can telephone our offices to find out your customer number on +44 (0) 20 8655 6400
Q. Why does CH Publications send me renewal notices before my subscription has expired?
A. Renewal notices are sent out well in advance so that our customers do not experience a break in service. Your last issue number is clearly written on the renewal notice and your renewal will start with the subsequent issue number.
Q. I have paid my subscription renewal but have still received a renewal notice?
A. It is sometimes possible that your payment could cross in the Post with our renewal notices. However if you receive a renewal notice more than two weeks after you've sent in your payment it may mean that we have not received your payment. It may also mean that your card or cheque has not cleared. In either case please contact our subscriptions department via email or telephone +44 (0) 20 8655 6400. The department is open between 9.30 - 5.30 p.m. Monday to Friday with a secure answering service at all other times.
Q. How do I change my address details?
A. You can write to us at CHPublications Ltd, Nimax House, 20 Ullswater Crescent, Ullswater Business Park, Coulsdon, CR5 2HR, United Kingdom with your old and new address or Fax us on +44 (0) 20 8763 1001. Alternatively you can send call the Subscriptions Department at CHPublications Ltd on +44 (0) 20 8655 6400. Please have your old and new address to hand or Email us at chp@chpltd.com
Q. Where can I find out information about clubs and events?
A. You can find lists of clubs and events for all our magazines on-line at www.chpltd.com
Q. I want to place a trade advertisement in your magazine - how do I contact your advertising department?
A. You can contact our advertising department by phone on +44 (0) 20 8655 6400 or email ads@chpltd.com or write to: CHPublications Ltd, Advertising Department, Nimax House, 20 Ullswater Crescent, Ullswater Business Park, Coulsdon, Surrey, CR5 2 HR
Q. I want to sell my car/parts/number plate - how do I do that?
A. You can use our Advertise On-Line service at www.chpltd.com Alternatively you can send a fax to +44 (0) 20 8763 1001 or email us at chp@chpltd.com Advertisements must be received in writing and cannot be accepted by telephone. Please remember to include a contact telephone number.
Q. When will my advertisement appear in the Classified section of the magazine?
A. Provided you have made the deadline date your advertisement will appear in the next published issue of the magazine and on-line once the magazine has been published. To find out the deadline dates please contact our classified section at CHPublications Ltd on +44 (0) 20 8655 6400 or email us at chp@chpltd.com or refer to a current issue of the magazine.
Q. Where can I find Classified copy deadline dates?
A. You will find copy deadline dates in the current issue of all our magazines at the end of the Classified Order Form or by clicking here
Q. How can I contact the editor?
A. You can contact the editor through CHPublications by email at chp@chpltd.com or in writing to CHPublications Ltd, Nimax House, 20 Ullswater Crescent, Ullswater Business Park, Coulsdon, Surrey, CR5 2HR, United Kingdom
